Job Description

Ticket Resolution Agent
Location: Phoenix, AZ (Remote)
2 Months

Background Check: Yes ( Need FPCC)

Job Description:

Position Description
-Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
-Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
-Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
-Document and track daily production utilizing tools as outlined and required.
-Utilize all software, databases, systems and scripts as outlined in standard work.
-Attend and participate in training, meetings, and huddles as required.

Skills Required
Basic math and computer skills Google Suite proficiency Microsoft Word and Excel proficiency

Skills Preferred
Communicating, both written and verbal Interpersonal communication
Retaining knowledge
Creative problem solving
Multi-tasking, attention to detail and organization

Experience Required
The ideal/preferred candidate has any combination of training and experience that meet the knowledge, skills, and abilities listed above.

Education Required
High school diploma or equivalent.

Need FPCC
Employment Type: Contractor
Salary: $ 19.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors, Remote work,

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