Job Description

🔥 Shift Leader – Hot Chi Lakeview (Chicago, IL) 🔥

Shifts: 6–10 hours
Pay: $18.00 – $22.00/hr (based on experience)

About Hot Chi

Hot Chi brings one-of-a-kind Chicago fire and flavor to everything we do.

We’re more than hot chicken—it’s about culture, legacy, and Second City swagger. We take pride in our hometown, lead with soul, and have fun while we do it.

For us, it’s all about ihsan —the practice of excellence and serving others well. Whether it’s making viral videos or making someone’s day with a free meal, we do it with intention.

We opened our first location in Chatham in 2020, inside the former Harold’s #55. What started as a bold idea in the middle of a pandemic turned into lines around the block and a growing brand with multiple locations, collabs with Chicago artists, and the mission to put Chicago-style hot chicken on the map .

At Hot Chi, we live to serve. If you bring the hustle, the hospitality, and the good vibes, you’ll fit right in.

🚀 What You'll Be Responsible For

LEAD RESTAURANT OPERATIONS

• Own your shift from open to close

• Follow and complete opening/closing checklists

• Monitor food safety standards and walk-in cooler organization

• Operate and troubleshoot kitchen equipment

• Adjust staffing in real-time to match business needs

• Send daily shift summaries to management

ACCOUNTABILITY

• Enforce policies around uniforms, punctuality, attendance, and phone use

• Ensure all team members follow our Quality Identifier standards

• Coach team members with respect, clarity, and firmness

CUSTOMER RECOVERY

• Handle guest issues like a Hot Chi pro

• Use the D.O.E. Method to resolve problems

• Issue refunds or credits when needed to win customers back

INVENTORY MANAGEMENT

• Receive and stow away deliveries

• Create and oversee prep lists

• Complete full inventory counts as scheduled

• Communicate expected shortages to management

CASH HANDLING

• Perform safe counts and reconciliation

• Balance drawers and complete deposits at end of shift

• Keep cashiers stocked with change and supplies

KITCHEN PREP

• Master every item in the Hot Chi recipe book

• Lead prep for all bulk kitchen items

• Oversee the execution and quality of prep lists

✅ What We’re Looking For

• Leadership experience in a fast-paced restaurant or kitchen

• Confidence in holding others accountable

• Strong communication and organization skills

• Comfort with basic math and handling cash

• Cool under pressure and focused on solutions

• Passion for great food and better teamwork

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