Job Description

Job Description

The Quality Improvement Training Specialist II assesses, develops, implements, and evaluates education and training programs to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS), Medicare Stars, Medi-Cal Managed Care Accountability Set (MCAS), Quality Rating System (QRSR), and other quality programs. 

The Quality Improvement Training Specialist II ensures that L.A. Care providers and staff are equipped with the information and training to understand major state and federal quality program requirements and how to deliver better service and care experience to members. 

Qualifications

Education Required:

• Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.

Education Preferred:

• Master's DegreeExperienceRequired:At least 3 years of experience in designing, developing, and delivering in person and online courses in a healthcare setting, preferably managed care setting.
• Quality improvement experience with healthcare payers and/or providers.Patient experience and CAHPs, HEDIS measure improvement experience.

Skills Required:

• Knowledge of CAHPs, HEDIS, and other quality measures.
• Knowledge of quality improvement processes.Knowledge of adult learning principles and how to apply them.
• Strong facilitation and training skills in a virtual setting, group/classroom setting, and in-person.
• Excellent interpersonal and presentation skills.Excellent verbal and written communication skills.Collaborating skills with the ability to build effective partnerships and collaboration with care providers, office staff, and internal L.A. Care staff. Excellent organizational, decision-making, and multi-tasking skills.   

Licenses/Certifications Required:

• Registered Nurse (RN) - Active, current and unrestricted California License

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