Job Description

Public Trust: MBI (T2)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we’re building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families.

For our Human-in-the-Loop (HITL) support for FOIA/PA, the Quality Control Manager oversees the quality analysis process of FOIA/PA requests and provides leadership to the quality control analysts performing quality audits of completed FOIA/PA requests. The role focuses on quality control, metrics and defects to ensure the highest quality output completing redaction of Veteran files. The candidate will work closely with the FOIA/PA technical tools staff and FOIA/PA subject matter experts (SMEs) to define quality controls and to meet the FOIA/PA completed throughput capacity required. Candidates must have a REAL ID.

Responsibilities:

• Manages the FOIA/PA quality analysis process and provides leadership to ensure the external and internal requirements are met before redacted documents are delivered to VBA customer.

• Lead regular meetings to cultivate effective working relationships between cross-functional groups for the development of action plans to address quality issues.

• Manages quality control analysts and ensures quality control standards are met.

• Interacts with FOIA/PA subject matter experts to ensure technical accuracy of completed redaction documents.

• Audits training classes at subcontractor sites based on a training schedule. Travel is required to conduct these on-site training classes at subcontractor facilities.

• Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction business rules and processes.

• Maintains current knowledge of FOIA/PA technology, functionality and capabilities.

• Build and maintain productive relationships across internal teams, external partners, and executive leadership.

• Participate in cross-functional FOIA/PA working groups to address service delivery challenges and improve inter-agency coordination

Qualifications:

• 7+ years of progressive quality control experience with a BA/BS degree

• 2+ years of experience evaluating redacted documents for FOIA or PA purposes

• Expertise in process improvement, technology adoption, and stakeholder engagement strategies.

• Outstanding written and verbal communication skills with the ability to present to business leaders

• Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting 

DESIRED QUALIFICATIONS

• Master's degree

• Current or previous Veterans Affairs experience

• Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals is a plus

WHY GDIT:

• Work on a mission that matters—delivering outcomes for Veterans and their families.

• Access the latest cloud and automation technologies in a modern engineering environment.

• Enjoy flexible work options, continuous learning, and a strong culture of purpose and performance.

• Be part of a collaborative team driving innovation in government IT.

Work Requirements

Years of Experience

7 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

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