Job Description

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in Michigan!

Visit our website to learn more about our company 

Job Description

As a Live Shuffler, you will be responsible for shuffling, sorting, and counting card games for all studio tables in a live streaming environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
• Attend live gaming tables for card-change procedure according to the company’s guidelines.
• Evaluate and keep track of the quality and visual look of the cards.
• Properly check and shuffle gaming cards at the card counting rooms (hereinafter, CCRs).
• Follow the internal shuffling procedure in the CCRs and all live gaming tables.
• Follow the work rotation schedule assigned when performing duties.
• Immediately report to the Pit boss of any risks or committed mistakes, problems, and/or unusual activities in the gaming studios and other companies’ premises caused by other employees or other causes.
• Inform Pitboss on time to replace and/or receive new cards or a deck of cards for each shift.
• Maintain and store playing cards in safe areas, equipment for the tables, and keep related documentation up to date.
• Attend training courses/workshops as required and strive to improve technical skills continually.
• Assist with training new shufflers if required by the management.
• Follow any updates and amendments to the shuffling procedures.
• Keep a professional demeanour towards players.
• Maintain professional and clear communication with management and peers.
• Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
• Keep confidential information within the company’s authorized individuals.
• Perform any additional duties as instructed by management.

Qualifications

EDUCATION & EXPERIENCE/

QUALIFICATIONS

• High School Diploma / GED.
• Must be 21 years of age or older
• Basic computer skills- MS Office, electronic mail, etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
• Ability to deal, shuffle, sort cards, and other operating gaming equipment involving highly repetitive hand and arm movements.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Be able to wear assigned uniforms.
• Must be able to obtain a Michigan Gaming license and a West Virginia Casino Employee Registration.

COMPENSATION & BENEFITS

• Pay Rate: $15 hourly + up to $4.00 hourly performance bonus
• Vacation Days: 5 days
• Sick Time: 5 days
• 10 Holidays pay
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401K – 4% match

Additional Information

Physical Functions

• Prolonged sitting at counter highchair, and tables
• Prolonged standing for up to 2 hours at a time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 ft away.
• Ability to engage and communicate with customers while on a live table.
• Ability to lift up to 15 lbs.
• Ability to be on live cameras constantly with high beam lighting without protective eyewear.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact the Playtech-People & Culture Team for help at USTalent@playtech.com . Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

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