Deliver consultant services in a direct capacity on client engagements
Work with client representatives and stakeholders to establish organizational IAM priorities, roadmap, and program strategies to executive management.
Engage in requirements gathering and use cases development
Create, validate, and justify security solutions and designs consistent with client objectives and best practices
Lead discussions on IAM architecture, process, and governance development
Develop deployment and implementation methodology and standards consistent with vendor best practices
Install, integrate, configure, deploy and architect IAM solutions and systems to facilitate User Life-Cycle Management, Identity and Access Governance, Automated Provisioning, Single Sign-On, Federation, Privileged Account Management.
Transcribe and present technical information to business / executive levels
Develop and execute test cases and test plans for IAM solutions
Respond to escalated Tier 3 client support calls for managed services, as needed
Provide knowledge transfer, training, and support activities
Provide a high level of customer service through comprehensive communication
Observe project delivery protocol and ensure timely escalation of status, issues, and risks
Work with vendor product support to open, troubleshoot, and resolve product issues
Develop technical project plans and aid in project resourcing
Oversee multiple engagements to ensure methodology is observed on all client engagements and engineering works meetings technical and quality standards
Attend relevant technical training and conferences to further develop technical skills and remain current on IAM market trends, tools, methodologies, and best practices
Mentor junior associates and help train internally
Provide presales support by developing Levels of Effort, responding to Requests for Proposals, and contributing to Statements of Work
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