**Retail Sales Associate Job Description**
As a Retail Sales Associate, your job is to help customers have a great experience. You will help them buy jewelry through different ways: in-person visits, phone calls, or online chats. You will help customers find the best jewelry from our luxury collection.
By meeting sales goals in a busy environment, you will create special experiences for our customers during important moments in their lives.
**About the Job:**
- Help customers make choices about jewelry during appointments and in-store visits. Make sure they have a memorable experience.
- Manage many customer inquiries through email, chat, and phone calls. Help customers feel valued and provide excellent service.
- Greet and assist customers when they arrive to create a friendly experience.
- After a sale, help customers with pick-ups, exchanges, resizing, and any questions they have.
- Call customers to confirm their showroom appointments and answer any questions they might have before visiting.
- Read customer feedback and online reviews to improve the shopping experience.
- Ensure safety and security in our showroom by following policies.
- Open or close the showroom and waiting area as needed.
- Use our system to keep track of your work and communicate with your team.
- Promote our mission of making the jewelry industry more sustainable and caring.
**Requirements:**
- A passion for helping customers. You love going the extra mile to make every customer happy.
- A desire to exceed goals. You enjoy challenges and aim to do better than your sales targets.
- Attention to detail. You know little things matter when it comes to important moments for customers. You have a passion for doing things right in a fast-paced job.
- Good communication skills. You interact well with customers and teammates, whether face-to-face, over email, or in chat.
- Team player. You believe working together is essential to improve the jewelry industry.
**Important Note:** This job is full-time and includes weekend days. You will work in-person at the showroom in Edina, MN.
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