Job Description
About Us Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand-crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company is backed by strong growth ambitions, combining innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry. We are currently hiring for a Director of IT.
What You’ll Do Technology Leadership & Strategy - Develop and execute the IT strategy to support business growth across multiple brands.
- Build and manage system integrations and data intelligence capabilities.
- Support ERP solutions across the organization.
Infrastructure & Systems Administration - Oversee installation, configuration, and support of retail hardware and software, including switches, routers, firewalls, printers, monitoring tools, and networking infrastructure.
- Administer and support Counterpoint POS systems, ensuring reliability and integration with internal systems.
- Manage PBX/VoIP phone systems, including configuration and vendor coordination.
- Implement and maintain Veeam backup and recovery solutions for cloud and server environments.
Cloud Platforms & Application Support - Lead administration of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, identity & security).
- Manage Google Workspace, including provisioning, IAM, and security configurations.
Security, Compliance & Risk Management - Maintain PCI compliance and safeguard all PII and payment data.
- Perform proactive patching, maintenance, monitoring, and upgrades across all systems.
IT Support & Vendor Management - Lead an IT support organization, including help desk, walk-up, phone, remote, and outsourced teams.
- Troubleshoot hardware, software, and network issues.
- Manage vendor relationships, oversee contracts, and ensure SLAs are met.
- Oversee the IT budget, forecasting, and cost optimization.
- Develop SOPs, training materials, and technical documentation.
Qualifications - 4–8 years of experience managing vendor relationships and budgeting IT spend.
- 3+ years of IT project management experience.
- Broad knowledge of IT infrastructure, networking, hardware, cloud platforms, and the SDLC.
- Experience managing and reporting on PCI-compliant network environments.
- Experience administering Business Central, Sage 100, and/or NetSuite ERP systems.
- Experience with LabTech/ConnectWise Automate or similar remote management tools (strong plus).
- 4+ years of experience with AWS cloud technologies.
- Hands-on experience administering Microsoft 365 and Google Workspace environments.
- Bachelor’s degree is required, preferably in Information Systems or Computer Science.
- Strong independent decision-making abilities and communication skills.
- Exceptional troubleshooting and problem-solving capabilities.
- Retail industry experience is a plus.
- Ability to lift, push, pull, or carry up to 50 pounds.
You’ll work with a modern and diverse technology environment that includes:
Languages & Frameworks: J ava, HTML, JavaScript, Shopify Liquid
Integration & Application Servers: Apache NiFi, Apache Tomcat
Cloud & Infrastructure: AWS Cloud, Amazon Linux, Veeam Backup & Recovery, PBX/VoIP systems
Business Systems: NetSuite, soon to be phase out: Business Central, Sage 100, Cunterpoint POS
Collaboration & Identity Platforms: Microsoft 365 Administration, Google Workspace Administration
Web & Commerce: Shopify
Databases & Version Control: SQL Server. Git
The Pay Range For This Role Is 145,000 - 160,000 USD per year(Corporate)
Job Tags
Currently hiring, Remote work,