Are you a customer-focused, detail-oriented professional looking for a rewarding year-round opportunity in beautiful Bar Harbor, Maine? Witham Family Hotels is seeking a Full-Time Year-Round Hotel Reservations Agent to join our dynamic Central Reservations Team. In this vital role, you'll support our guests by answering questions, booking and modifying reservations, and providing a seamless, friendly booking experience for the following properties:
Atlantic Oceanside Hotel & Event Center
Bar Harbor Motel
Acadia Inn
Bar Harbor Grand Hotel
Bar Harbor Villager Motel
If you thrive in a fast-paced, guest-first environment and love being part of a collaborative team, we want to hear from you!
At Witham Family Hotels, we're committed to creating unforgettable experiences for our guests while fostering a supportive, family-like culture for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we live our core values every day—kindness, respect, inclusion, empowerment, excellence, integrity, and family.
Position Details:
Status: Full-Time, Year-Round
Location: Onsite at the Bar Harbor Inn and Spa (not a remote position)
Wage: Starting at $17/hour
Schedule: Must be available to work weekends, evenings, and holidays
Commuting: Must be within a local commuting distance to Bar Harbor, Maine
Key Responsibilities:
Answer incoming guest calls and emails regarding availability, rates, and property details
Accurately book and modify reservations in the system
Deliver excellent customer service by handling inquiries and special requests with professionalism
Collaborate with front desk teams to ensure reservation accuracy
Stay informed about property promotions, policies, and local events
Process payments, cancellations, and booking adjustments
Manage group reservations and unique booking needs efficiently
Address and follow up on guest concerns promptly
Perform other duties as needed
Qualifications & Skills:
Excellent communication and interpersonal skills
Prior experience in hospitality, reservations, or customer service preferred
Strong multitasking and organizational abilities
Comfortable working in a fast-paced environment
Basic proficiency in Microsoft Office and reservation systems (training provided)
A team-player attitude with a positive outlook
Performance Review:
90-day performance evaluation
Guest feedback and internal team collaboration
If you're passionate about hospitality, guest service, and working with a team that values you, apply today and become part of something special at Witham Family Hotels!
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