Help Desk Technician I & II Job at Southwest Search, Dallas, TX

b1JHajUzMlVRTjZQWUtYYmxPT1ozSzVUa2c9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote work,

Similar Jobs

Suffolk County District Attorney's Office

Crime Victim Advocate - Spanish Speaking Job at Suffolk County District Attorney's Office

 ...CRIME VICTIMS ADVOCATE (SPANISH SPEAKING) The Suffolk County District Attorneys Office (SCDAO) is one of the largest prosecutors' offices in the country and has recently launched a number of cutting-edge initiatives and reforms that have put it on the national stage... 

Saint Luke's Hospital of Kansas City

Registered Nurse II NICU Job at Saint Luke's Hospital of Kansas City

Job Description Calling all rockstar RNs! Saint Luke's Hospital North is on the hunt for a compassionate, motivated Registered Nurse with NICU experience to join our NICU Department!*36 hours week*Night shift*Benefits eligibleIn hospital setting, accountable for utilizing... 

Associated Home Care

Caregiver - Weekends Job at Associated Home Care

 ...Benefits: Competitivepay,direct deposit,holiday pay,higherweekendpay Flexible scheduling - pick the shift that works best for...  ...bonus -$$ Ongoingtraining andmentorprogram Paid time off Responsibilities: Assist clients with errands, light housekeeping... 

Relient Health

Certified Occupational Therapy AssistantaCertified Occupational Therapy Assistant (COTA) - SNF - Hayward, CA Job at Relient Health

 ...Relient Health seeks a caring and compassionate Certified Occupational Therapy Assistant (COTA)to work in a great Skilled Nursing Facility (SNF)setting. This full-time , permanent position is a chance to make a real difference in the patients' lives at this facility... 

SpecialCase

Junior Data Analyst (Remote) Job at SpecialCase

`As the Data Analyst for the Security Analytics & Innovation team you will help in the development, deployment and administration of Analytical...  ...be open to creative problem-solving activities. This is an entry level role requiring the individual to have the aptitude to learn...