Help Desk Specialist - Level 0 Job at Stratum Networks, Annapolis Junction, MD

cGhDazZYaVVUdENNWjYzZmtPV1EzNnhZa3c9PQ==
  • Stratum Networks
  • Annapolis Junction, MD

Job Description

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Help Desk Specialist 0 who would support one of our clients located in the Annapolis Junction, MD area.


CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

RESPONSIBILITIES:

Provides support 365 days a year. Shifts are rotating, 4 days a week (including weekends), 10 hours a day. Shifts are 6am – 4pm and 12pm to 10pm. Help Desk support as defined by first response/Tier 1 support.

Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users

• Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.

• Document and communicate outage information to co-workers and customers

• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.

• Document all communications in a ServiceNow ticket system, escalate tickets as needed

• Provide basic instructions on how to use services to both external and internal customers

• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment

IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.

Salary: $65k - $86k depending on experience and contract.

Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available.

REQUIREMENTS:
  • Must be able to support rotating shift schedule (including weekends)
  • No demonstrated Help Desk experience required. High School diploma is required. TS/SCI with Polygraph.

 

STRATUM NETWORKS OVERVIEW:

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.


As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit .


Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

Job Tags

Holiday work, Contract work, Local area, Immediate start, Rotating shift, Day shift,

Similar Jobs

JM Fortunate School

Primary English Teacher-up to 20k Job at JM Fortunate School

* Job type : primary school - full time English teacher* kids age: 6 -12 years old* Working Time: from Monday to Friday, weekend off...  ...September 2019* Salary: 18-20K RMB/month.* Provide: paid on summer and winter vaction, Meals, Accommodation, Z Visa, Insurance. *... 

Noor Staffing Group

Field Interviewer Job at Noor Staffing Group

 ...Field Interviewer On behalf of our client, Noor Staffing Group is seeking Field Interviewers to conduct interviews at several community sites in the western Wisconsin area for a research project (Polk, St. Croix, and Pierce Counties). This project will examine people... 

Farm Job Search

Ranch Domestic Management Couple Team Job at Farm Job Search

 ...property is comprised of Two Main Guest homes, party barn (Recreation House),a lake house, a wooded cabin, several out buildings, and a...  ...efficiency, dedication and integrity. Benefits: Housing provided brand new high end double wide on private section of 6,000 acre... 

Grace Church

Chapel Ministries Coordinator Job at Grace Church

 ...Grace Church - Eden Prairie Part-time: 20-24 hours/week Pay: $21.00 - $24.00/hour Hourly - Non-exempt To apply for this position, please click here. KEY DUTIES AND RESPONSIBILITIES: The Chapel Ministries Coordinator plays a vital role in the planning... 

Solar Future 4 U

Solar Consultant Job at Solar Future 4 U

- Get paid the HIGHEST in the solar industry!- NEVER get beat on price again!- Higher installation rates means MORE INCOME for the same amount of work!- Learn how to generate FREE solar appointments in addition to receiving company appointments!- SCALE your income...