Job Description

Program Overview

Peraton provides a secure, worldwide, high-performance communications network comprised of real-time interactive applications operating over a dedicated IP backbone with secure services for complex national and worldwide executive-level communications. Peraton provides the O&M of the network infrastructure and its components, integration for development of hardware and software solutions, and task support for the delivery of system, network, software, and security solutions.

About The Role

Peraton is looking for a motivated and driven Field Service Engineer to join our dynamic team in Arlington, VA.

Peraton has served as the prime contractor for this program since its inception in the 1980's. We provide high-level government leaders with reliable secure voice, video, and fax communications anytime, anywhere, in any environment in support of day-to-day operations. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and engineering support for the delivery of system, network, software, and security solutions.

The Field Service Engineer is responsible for but not limited to: 

• Tier II phone support for reported customer incidents supporting network connections, conference room video systems, VoIP phones, and fax printer systems.
• Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
• Provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability.
• Conduct integration and configuration of existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform.
• Patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events.
• Remote and on-site support of preventive maintenance checks and services.
• Coordination of all issues with the network operations center.
• Recording and management of all activities using a ticketing system.
• Documentation and reporting of all associated maintenance activities.
• Develop and provide training to end users on the various systems in use when not supporting meetings.

Qualifications

Required Qualifications:

• An active/current TS/SCI clearance is required.
• Ability to travel to local sites with potentially one non-local (but domestic) trip annually.
• Bachelor’s degree in computer science (or similar technical field) and two (2) years relevant professional experience; Associates degree and four (4) years of relevant experience; High-school Diploma/ GED and eight (8) years of relevant experience may be substituted in lieu of a degree.
• Minimum of two (2+) years of experience in IT services, with troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)
• Minimum of two (2+) years of experience in operation and configuration of audio-visual and telepresence systems such as Cisco and AMX
• Minimum of two (2+) years of experience with all phases of the system life cycle concerning audio-visual and telepresence systems
• Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history

Desired Qualifications: 

• Two (2+) or more years’ experience with Cisco phones, desktop videos, and CODECs
• Three (3+) or more years’ experience installing Cisco switches and routers

Benefits:

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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