Job Description

Pet Care Plus seeks a skilled and motivated Team Lead for their amazing group of PM handlers.

**Important- please read the entire ad and follow next steps below!

If these words resonate with you, please keep reading this job post:

• Detail-oriented
• Proactive
• Team-focused
• Decision maker
• Adaptable
• Responsive

Summary

The Team Lead oversees kennel operations to ensure the highest standards of care, safety, and comfort for canine clients. This role requires leadership, operational management, and customer service expertise to foster a cohesive team environment while maintaining exceptional service delivery. The Team Lead acts as the primary liaison between staff and management, ensuring smooth communication, effective issue resolution, and alignment of team efforts with organizational goals.

Job Characteristics

• LEADERSHIP – Guide and supervise kennel attendants to maintain top-tier pet care services.
• ORGANIZATION – Manage daily operations, and task delegation efficiently.
• PROBLEM-SOLVING – Address challenges and implement solutions proactively.
• COMMUNICATION – Collaborate with management and provide clear guidance to team members.
• CUSTOMER SERVICE – Interact professionally with clients, offering updates and service recommendations as needed.
• FLEXIBILITY – Work on-call, weekends, and holidays as needed to maintain seamless operations.

Qualifications & Requirements

• Experience: Minimum 1+ years in a kennel, daycare, or group animal care environment.
• Knowledge: Strong understanding of canine behavior and safety protocols.
• Skills: Above average leadership, organizational, and communication abilities.
• Availability: Ability to work weekends, holidays, and on-call shifts as needed.
• Physical Requirements: Must lift up to 50 lbs., stand, walk, and bend for extended periods.
• Technical Proficiency: Experience with kennel management/CRM software and two-way radios.

Thank you for applying to Pet Care Plus! As part of our hiring process, we ask you to complete two assessments before moving on to an interview. The Assessments are offered in over 70 different languages so you can choose whichever you feel most comfortable taking it in! The first is the Behavioral Assessment which is a brief questionnaire with no right or wrong answers, taking about 2–3 minutes. Select the words that best describe you. The second is the Cognitive Assessment which is a 12 minute timed multiple choice quiz. It's normal not to finish all questions so don't worry. After completing the first assessment, you will receive the second one via email. If you don't see it, check your spam folder or contact us for assistance. Its best to do both on a PC and not a cell phone. These assessments help to give us an idea of your work style and are just part of our process so please take them with a light heart.To start the first assessment, copy and paste this link into your browser (3–5 minutes):

If you have already taken the Assessment with us, please let us know as you can only take it once every 5 years. Thanks, and we look forward to your prompt response!

Thank you for your interest in Pet Care Plus—we look forward to hearing from you!

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