Job Description

The Forest is a marijuana dispensary that serves patients in need with educational materials, a knowledgeable staff, and wide-range of high-quality products that ensure every customer is empowered to make the right product choice. Our dispensary staff is dedicated to providing individual support and consultation to every patient to ensure safe and effective relief. The Forest is seeking additional staff to join our dynamic team in Springfield. This is a part-time position that requires evening, weekend, and some holiday availability. Position Summary: The dispensary professional is responsible for guiding patients through the process of selecting the appropriate medicine for their needs and by providing education of medical cannabis products. The dispensary professional is responsible for one-on-one interaction with patients from the time they walk in the store to the time they leave with their purchase and will provide excellent customer service while making the patient feel empowered and confident in their decision. Essential Job Functions: Register patients/caregivers into the system using their MMJ card and identification used to obtain the card, verify the recommendation and status the MMJ card with the OHMM registry; confirm all required profile fields are complete; check guest into the POS systemUsing OARRS, verify days supply available when checking patient or caregiver in, when recommending a medication to avoid over administering medication, and at check out to make sure they are not being oversold Adhere to any doctors notes in the system for dosing, medication type, and administration of medicationProvide education to patients on product types, uses, and dosage to ensure maximum benefit for their qualifying condition and symptomsConfirm medication pulled matches the medication entered into the POS by checking product labels against the patients cartMake certain all labeling requirements are completed at check outAssist patients in person and by phone with inquiries and concernsAdheres to and educates patients on Ohio laws and regulations as it relates to the Medical Marijuana Control Program including methods of consumption and administrationEnsure compliance with applicable state and local laws through all stages of the sale of medical cannabisProvide support to the Dispensary Manager, as requested, to ensure daily operations of the dispensary run smoothly, properly, and in compliance with applicable laws and regulationsMaintain patient confidentiality in accordance with HIPAAOther duties as assigned by your supervisor Qualifications: Must be at least 21 years of ageMust have a high school diploma, or the equivalentMust be able to pass all background check requirements as set forth by the Department of Commerce and Board of PharmacyMust be able to obtain licensing through the Board of Pharmacy as a Dispensary Support EmployeeRetail or hospitality experience, preferredMust be able to perform the essential functions of the job with or without an accommodationMust be able to read, write, speak, and understand the English language The ideal candidate will have experience in retail, hospitality, or patient care andwill be able to demonstrate proficiency in the following Knowledge, Skills and Abilities: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systemsExcellent verbal and written communication skills; active listening skillsExcellent customer service skills with the ability to maintain composure during stressful situationsAbility to maintain a positive and enthusiastic attitudeMust have good computer skills with the ability to learn new software and programs quicklyMust have an eye for details

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