Job Description

Job Requisition ID: 51047
Closing Date: 11/10/2025
​Agency:  Department of Central Management Services
Class Title: SENIOR PUBLIC SERVICE ADMINISTR - 40070 
Skill Option:  General Administration/Business Marketing/Labor/Personnel 
Bilingual Option:  None
Salary: $10,417-$11,667;anticipated monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Bargaining Unit Code:  None
Merit Comp Code: Term Appointment/ Agency

* A RESUME IS REQUIRED FOR THIS JOB POSTING*

Posting ID #51047

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Central Management Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION SUMMARY

CMS is developing a dedicated team to champion organizational change management throughout our digital transformation. At the center of this effort is our new Change Management Manager, who will lead the Customer Experience and Adoption division. The position will drive the people side of strategic transformation, helping employees embrace new systems and processes, improve day-to-day experience, and build lasting change readiness. This position will bring together stakeholder engagement, communications, training, system deployment, and sustainable support structures. By connecting both the technical and business sides, the Change Manager will ensure our workforce has the tools, confidence, and support needed to successfully adopt new ways of working and unlock the full value of transformation! 

POSITION ESSENTIAL FUNCTIONS

• Subject to management approval of the Deputy Director of Strategic Transformation, serves as the Change Management Manager for the Department of Central Management Services (CMS), leading organizational change management strategy and planning.
• Assesses change readiness and impact.
• Develops and implements communication, engagement, and training plans.
• Collaborates across both technical and functional teams.
• Mitigates change risks and resistance.
• Serves as full line supervisor.
• Promotes digital literacy and user experience.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, with courses in business, organizational behavior, psychology, communication, sociology, or a closely related field.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization.

PREFERRED QUALIFICATIONS

• Prefers three (3) years of professional experience leading organizational change management (OCM) efforts for technology, business processes, or enterprise transformation initiatives in complex environments.
• Prefers two (2) years of experience developing and executing change management strategies, including stakeholder engagement, change readiness assessments, and resistance management.
• Prefers experience managing organizational change related to Enterprise Resource Planning (ERP) systems or other large-scale enterprise technology implementations.
• Prefers experience translating change management goals into clear, measurable action plans that drive user adoption and behavior change.
• Prefers experience designing and delivering change management strategies that combine digital and traditional tools to engage diverse audiences and support adoption.
• Prefers experience supervising or leading a team responsible for training, communication, or user experience in support of system or organizational change.
• Prefers a recognized change management certification, such as Certified Change Management Professional (CCMP), Prosci Change Management Practitioner, or equivalent training.

CONDITIONS OF EMPLOYMENT

• Requires completion of a background check and self-disclosure of criminal history.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Requires the ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires the ability to use agency technology/equipment (i.e., mobile phone, laptop, etc.) properly in accordance with information security awareness policies and confidentiality guidelines.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

ABOUT THE AGENCY

Central Management Services (CMS) is the operational engine working behind the scenes to enable the State's more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable services to all Illinois citizens. The Agency's mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle fleet oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination. 

STATE OF ILLINOIS BENEFITS

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: 

Work Hours: 8:30am-5:00pm Monday- Friday
Work Location: 555 W Monroe St, Chicago, Illinois, 60661
Agency Contact:  

Cara Reiser

cara.l.reiser@illinois.gov

217-836-2269

Posting Group: Leadership & Management

Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Central Management Services’s discretion.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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