Job Description

Job Title: AI Prompt Engineer / Dialog Engineer Location: Charlotte, NC 28202 (Onsite) Duration: 6-12 months

Job Summary:

We are seeking a highly skilled AI Prompt Engineer and Dialog Engineer to join our team. This role is pivotal in developing, designing, and maintaining cutting-edge AI-based conversation systems. You will refine AI language models to be more fluent in human communication, align AI outputs with our company s voice, and provide feedback to improve AI intelligence.

• Refine AI models to enhance fluency in human language.
• Align AI-generated content with company tone and business goals.
• Catalog AI responses and report performance insights to engineering teams.
• Build and maintain a prompt library with syntax guidelines and best practices.
• Design and maintain conversational AI systems for engaging user experiences.
• Optimize prompts for better LLM outcomes and participate in NLP activities.
• Architect GenAI solutions and promote engineering standards.
• Evaluate and implement AI tools and models using Python and open-source tech.
• Collaborate with leadership to identify AI opportunities and drive strategy.
• Conduct training sessions on model development and interaction principles.
• Monitor and improve prompt performance and system efficiency.
• Stay current with AI, NLP, and ML trends and tools.
• Support content and product teams with engineering best practices.
• Generate and share performance and development reports.

• Customer-Centric Engineering: Deliver lean, experimental solutions that meet real user needs.
• Iterative Delivery: Embrace action and evidence over extensive planning.
• Cross-Functional Collaboration: Work with product, UX, and engineering teams to balance feasibility and value.
• Domain Expertise: Translate business needs into technical solutions and support team quality.
• Effective Communication: Clearly articulate technical concepts and influence decision-making.
• Co-Creation: Foster a collaborative culture with stakeholders and customers to align on product goals.

• 2+ years of professional experience in AI, NLP, and LLMs or related fields.
• 2+ years of programming experience in Python or R.
• Background in computer science, AI, or related disciplines.
• Familiarity with data structures, formats, and modelling.
• Ability to write clear instructions for NLP models.
• Bonus: Experience in software engineering, library science, or data science.
• Strong command of English and linguistic nuance.
• Experience with AI tools like ChatGPT and data analytics.
• Excellent communication and cross-functional collaboration skills.
• Strong analytical and problem-solving capabilities.

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