Location: Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901
Department: IS Information Technology Svcs
Work Type: Full Time
Shift: Shift 1/ 8:00AM - 4:30PM
Minimum to Midpoint Pay Rate: $22.73 - $29.55 / hour
Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.
| Degree/Diploma Obtained | Program of Study | Required/ Preferred | and/or |
| High School Diploma or Equivalent | Required |
Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college
| Minimum Years Required | Area of Experience | Required/ Preferred | and/or |
| No Experience Required |
Knowledge of basic computer skills and networking
| Licenses | Required/ Preferred | and/or |
| Not Required |
| Certificates/Registrations | Required/ Preferred | and/or |
| MCSE (Microsoft Certified Solutions Expert) | Preferred | or |
| MCSA (Microsoft Certified Solutions Associate) | Preferred |
US:FL:Fort Myers